VEHICLE TRANSPORT FAQ'S

 

We know you have questions. Get answers to all of the most common vehicle transport questions.

FREQUENTLY ASKED QUESTIONS

 

 

How long does it take to ship my car?

 

It all depends on the location and destination of the vehicle. On average auto transports take 1-3 weeks. Pick-up times can be anywhere from 1-7 days and an additional 7-14 days for delivery.

 

How far in advance should I schedule my auto transport?

 

The closer you schedule your auto transport to your desired delivery date, the more difficult it becomes to find available auto carriers. To better meet your pick-up and delivery requirements, we suggest you schedule your auto transport a month in advance. If you are in need of expedite auto transport we have those services available for an additional cost.

 

Can you guarantee pick-up date and time?

 

No-There are many setbacks that auto carriers face when they are on the road. Mechanical failures, road closures, and extreme weather conditions are just a few obstacles that can change a pick-up time.  Although we are very accurate with our pick-up times, carriers should be given a 24-48 hour time window for most common metropolitan areas and a 48-72 hour time window for uncommon areas.

 

Can you guarantee delivery date and time?

 

No-There are many setbacks that auto carriers face when they are on the road. Mechanical failures, road closures, and extreme weather conditions are just a few obstacles that can change a delivery time.  Although we are very accurate with our delivery times, carriers should be given a 24-48 hour time window for most common metropolitan areas and a 48-72 hour time window for uncommon areas.

 

Can I track my vehicle transport?

 

Yes -You can contact us via phone or email to request a vehicle status. Just provide us with your order number and we will contact the assigned auto carrier to get a status on your vehicle.

 

Does the size of my vehicle matter?

 

Yes-The size of your vehicle will determine if an “oversize” fee will be applicable. Many large cars, trucks, and SUV’s occupy the same amount of space used by two standard mid-size or compact cars.

 

What about non-operational vehicles?

 

Yes- For an additional cost we can transport non-operational vehicles. Although your vehicle is not working, it must be able to turn its wheels and have brakes that work properly. Make sure you communicate to our transport specialist that your car is non-operational.

 

Will my vehicle be insured during transport?

 

Yes-Auto carriers are required by law to carry a minimum of $750,000 of public liability insurance and additional cargo insurance. Vehicles are insured against damaged caused by carrier negligence or carrier equipment failure during the auto transport process.  In addition, we require the auto carrier’s insurance agency to provide us a certificate of insurance naming Nationwide United Auto Transport as an additional insured.

 

What do I do if my vehicle is damaged during transport?

 

If your vehicle is damaged during an auto transport, all damage should be noted on your bill of latent. Obtain the driver’s signature acknowledging that the damage occurred during the auto transport and contact us immediately. If the damage can be verified, we will then work with you to compensate for damages to your vehicle.

 

Do I have to be present when you pick-up or deliver my vehicle?

 

Yes-At pick-up and delivery you or someone designated by you must be present to inspect the condition of the vehicle and sign the bill of latent.

 

Can I pack things in my vehicle?

 

No. The Department of Transportation does not allow auto carriers to transport household goods (personal belongings) in vehicles being transported. Personal belongings in a vehicle being shipped are not covered by the carrier’s insurance. An auto carrier will be fined and your personal belongings will be impounded if they are pulled over for inspection.

 

What forms of payments are acceptable?

 

We accept Visa, MasterCard, American Express, Discover, money orders, wire transfers, and company checks as a form of payment for DEPOSITS ONLY. The remaining balance is paid upon delivery and must be paid with a cashier’s check, money order, or cash.

 

Is the booking deposit refundable?

 

Yes. Your booking deposit is refundable IF your order is cancelled before an auto carrier is assigned. If you decide to cancel your order after an auto carrier has been assigned, the booking deposit will not be refundable. See our Terms and Conditions for more information.

 

Are there any hidden charges?

 

No. All costs of transporting your vehicle are included in our quote.

 

Are you an operator/carrier or broker?

 

We are a fully licensed and insured auto transport broker. Choosing a broker saves you the time and energy of having to contact each auto carrier individually. We have a large network of pre-approved auto carriers ready to transport your vehicle anywhere nationwide. Unlike private carriers, we have a team of customer oriented transport specialist. You will be matched with one of our transport specialist at the beginning of the auto transport process. The same transport specialist will remain with you throughout the whole auto transport process to ensure 100% customer satisfaction.

 

FREQUENTLY ASKED QUESTIONS

 

 

How much does it cost to transport a vehicle?

 

Your cost is going to be based on a couple of variables; pickup and delivery locations, distance, open or enclosed carrier, type of vehicle and condition of vehicle. To determine the exact cost of your auto transport, we strongly recommend speaking to one of our transport specialist with specifics about your move. 

 

Can I pack things in my car?

 

By law, the Department of Transportation does not allow auto carriers to transport household goods (personal belongings) in vehicles being transported. Personal belongings in a vehicle being shipped are not covered by the carrier’s insurance. An auto carrier can be fined and your personal belongings can be impounded if they are pulled over for inspection.

 

How long does it take to ship my car?

 

It all depends on the location and destination of the vehicle. On average auto transports take 1-2 weeks. Pick-up times can be anywhere from 1-3 days and an additional 5-8 days for delivery.

 

How far in advance should I schedule my auto transport?

 

The closer you schedule your auto transport to your desired delivery date, the more difficult it becomes to have available space on our trucks . To better meet your pick-up and delivery requirements, we suggest you schedule your auto transport a month in advance. If you are in need of expedite auto transport we have those services available.

 

Can you guarantee pick-up date and time?

 

No-There are many setbacks that auto carriers face when they are on the road. Mechanical failures, road closures, and extreme weather conditions are just a few obstacles that can change a pick-up time.  Although we are very accurate with our pick-up times, carriers should be given a 48-72 hour time window for most common metropolitan areas and a 3-5 day window for uncommon areas.

 

Can you guarantee delivery date and time?

 

No-There are many setbacks that auto carriers face when they are on the road. Mechanical failures, road closures, and extreme weather conditions are just a few obstacles that can change a delivery time.  Although we are very accurate with our delivery times, carriers should be given a 48-72 hour time window for most common metropolitan areas and a 3-5 day window for uncommon areas.

 

Can I track my vehicle transport?

 

Yes -You can contact us via phone or email to request a vehicle status. Just provide us with your order number or vehicle type and pickup/delivery locations.

 

Does the size of my vehicle matter?

 

Yes-The size of your vehicle will determine if an “oversize” fee will be applicable. Many large cars, trucks, and SUV’s occupy the same amount of space used by two standard mid-size or compact cars.

 

What about non-operational vehicles?

 

Yes- For an additional cost we can transport non-operational vehicles. Although your vehicle is not working, it must be able to turn its wheels and have brakes that work properly. Make sure you communicate to our transport specialist that your car is non-operational.

 

Will my vehicle be insured during transport?

 

Yes-Auto carriers are required by law to carry a minimum of $750,000 of public liability insurance and additional cargo insurance. Vehicles are insured against damaged caused by carrier negligence or carrier equipment failure during the auto transport process. 

 

What do I do if my vehicle is damaged during transport?

 

If your vehicle is damaged during an auto transport, all damage should be noted on your bill of latent. Obtain the driver’s signature acknowledging that the damage occurred during the auto transport and contact us immediately via phone before signing any paperwork . If the damage can be verified, we will then work with you to compensate for damages to your vehicle.

 

Do I have to be present when you pick-up or deliver my vehicle?

 

Yes-At pick-up and delivery you or someone assigned by you must be present to inspect the condition of the vehicle and sign the bill of latent.

 

 

 

What forms of payments are acceptable?

 

We accept Visa, MasterCard, American Express, Discover as a form of payment for DEPOSITS ONLY. The remaining balance is due upon delivery and MUST be in the form of cash or certified bank check NO EXCEPTIONS.

 

Is the booking deposit refundable?

 

Yes. Your booking deposit is refundable IF your order is cancelled before our truck has been assigned to pickup your vehicle(s). If you decide to cancel your order after our truck has been assigned, the booking deposit will not be refundable. See our Terms and Conditions for more information.

 

Are there any hidden charges?

 

No. All costs of transporting your vehicle are included in our quote.

CALL FOR INSTANT AUTO SHIPPING QUOTE!

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800-311-8305‚Äč

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MC# 833646

2202 S. FIGUEROA ST. 506
LOS ANGELES, CA 90007
TEL: 1800-311-8305
FAX: 1800-311-8565

Nationwide United Auto Transport 2017

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