Terms & Conditions
Nationwide United Auto Transport is a registered, licensed, bonded property broker (MC#833646) and auto motor carrier (MC# 932712) with the U.S. Department of Transportation. This agreement between Nationwide United Auto Transport and the customer acknowledges Nationwide United Auto Transport can assign contract/order to our licensed, bonded and insured subcontract motor carrier(s) if need be.
1. General Refund and Cancellation
You may cancel your shipping order at any time prior to the assignment of your vehicle/shipment to a carrier at zero cost to you with no cancellation fees. Customer will be notified via phone or email when a carrier has been assigned for their order. Your full deposit will be refunded to you in its entirety. Generally your deposit will be processed after 72 hours from your cancellation. If customer’s order has been assigned to a carrier and customer decides to cancel, a cancellation fee (100% of the total shipping cost) will apply. Our cancellation fee is implemented to compensate the loss of truck space, fuel and “dead” mileage driven. All cancellations must be via phone and email to our branch prior to assignment of your vehicle/shipment to a carrier. Customers should be aware that Nationwide United Auto Transport has the right to cancel an order at
2. Pickups and Deliveries
Nationwide United Auto Transport cannot assure a specific driver/carrier. Driver/Carrier cannot pickup or deliver vehicle/shipment (with the exception of trailers) at residential locations due to commercial truck restrictions. Driver/Carrier will pickup and deliver vehicle/shipment at a nearby ample, safe and legally allowed commercial truck friendly location (Walmart, Target, Home Depot, Lowe’s, etc.) to load and unload vehicle/shipment. Port pickups and deliveries are subject to additional charges of $300 to $600 in certain ports. Customer must inform agent if it’s a port delivery or pickup order. Customer must assign someone on their behalf and notify Nationwide United Auto Transport of who that person will be in the event customer is unavailable to release and/or accept vehicle/shipment. In the event customer/assigned person is unable to release or accept vehicle/shipment, the customer is liable for a rescheduling fee of $700, storage, plus re-delivery fees.
3. Times and Dates
Nationwide United Auto Transport provides approximate pickup and delivery updates. ETA’s are just approximate times/dates and serve the customer as a general guide to the status of their vehicle/shipment. Nationwide United Auto Transport is not responsible for delays in transit due to truck mechanical issues, road conditions, weather conditions, or any other common delays. There is no “guarantees” in relation to pickup and delivery times or scheduled dates. Nationwide United Auto Transport will not be responsible for any financial loss/damage due to delays of any cause. Nationwide United Auto Transport is not liable for car rental cost or any other type of delay accommodations.
4. Vehicle/Shipment Preparation
Customers are responsible for preparing the vehicle/shipment for transport. Any racks or luggage should be removed otherwise specified by transport specialist. Vehicle must be in working running condition unless noted on the shipping order. Preferably, the vehicle should be under 1/2 tank of gas, 1/4 tank of gas ideally. Customer is liable for any damage or loss to an object or person caused by an attached or loose part
of the vehicle/shipment. Nationwide is not liable for any kind of mechanical or anything in relation with operating auto parts. Alarms must be disarmed otherwise provide instructions to the transport specialist and the carrier at pickup. Driver carrier is authorized to silence the alarm in the event the alarm goes off. If vehicle/shipment is different than expected (number, dimensions, condition etc.) the customer is liable for a rescheduling fee, cancellation fee or rate adjustment.
5. Personal Items
The Department of Transportation does not allow auto carriers to transport household goods (personal belongings) in vehicles being transported. An auto carrier will be fined and your personal belongings can be impounded if they are pulled over for inspection. Nationwide United Auto Transport is not liable for any loss of personal items in the vehicle or any damaged items due to the transportation of the vehicle. Carrier can refuse to transport vehicle with items that are considered unlawful contraband. Some illegal items include; money, guns, ammunition, explosive, live pets, or any other related illegal items.
6. In-Op/Non-Running Vehicles
Inop/non-running vehicles are subject to additional charges/fees. Charges/fees can be anywhere from $300 at the minimum for small compact vehicles and up to $1,000 for large vehicles. If a rollback is required customer is fully responsible for those charges/fees. Please consult with your transport specialist for the estimate charge. In the event that the vehicle is in-op before pickup or becomes in-op while in transit and it is not noted on the order, the customer is fully responsible for the fees/charges applicable to transport in-op vehicle. Charges/fees will be due at delivery to the carrier after final inspection of the vehicle. Nationwide United Auto Transport is not liable for any of the in-op fees/charges in the event the vehicle becomes in-op before pickup or while in transit.
7. Oversize and Modified Vehicles
Customer must disclose/inform Nationwide United Auto Transport prior to pick up of vehicle on the following items, oversized vehicles, oversized wheels, lifts kits, racks, limos, low clearance vehicles, or any simple modification made to the vehicle for proper costs. In the event Nationwide United Auto Transport is not informed (prior to the pickup) of any of the items mentioned above, the carrier may refuse to transport the vehicle due to odd size modifications that may damage the vehicle or risk cargo. If carrier does transport the vehicle, the customer is liable for all charges/fees associated with the transport. Charges/fees will be due at delivery to the carrier. Nationwide United Auto Transport is not liable for any associated fees.
8. Carrier Bill of Lading/Inspection Report
Carrier and customer are to make a careful inspection of the vehicle/shipment and note the bill of lading/inspection report for any pre-existing damage. Carrier and customer are to acknowledge the condition of the vehicle/shipment at both the pickup and delivery locations. In the event the carrier does not have a bill of lading/inspection report it is the customer’s sole responsibility to request a copy prior to the pickup and delivery. It is totally at the customer’s discretion to ship the vehicle/shipment without a copy of the bill of lading/inspection report. The order is subject to all the terms and conditions and bill of lading/inspection report of the actual carrier. The customer’s bill of lading/inspection report is provided by the carrier’s office and is also provided to our office by the carrier.
9. Vehicle Damage
In the event any negligent damage occurred during the shipping, customer shall NOT sign or accept vehicle/shipment. Nationwide United Auto Transport must be notified via phone before signing any paperwork or accepting vehicle/shipment. It is the customer’s responsibility to inspect and go over the vehicle/shipment with detail at both pickup and delivery. Any vehicle/shipment damage that can be directly linked to negligence by the assigned carrier/driver must be detailed in the bill of lading and acknowledged by both the customer and carrier/driver regardless of weather conditions or time of day. A signed bill of lading without any damage notation serves to verify that the customer and or assigned person has received the vehicle/shipment in the same condition it was before shipping it and that Nationwide United Auto Transport and its agents are relieved of any further liability. The customer and or agent should submit in writing directly to the carrier’s office a detailed noted bill of lading of the negligent damage attached with clear images pictures of the damage and a couple of estimates within 5 days of vehicle/shipment acceptance to initiate any motion of the issue. Nationwide United Auto Transport in good faith will support the customer in this case if an issue may occur. Nationwide United Auto Transport is not in any way or form liable for any negligence of the assigned subcontract carrier/driver. For vehicle/shipment who values are higher than the general market value, Nationwide United Auto Transport suggest the customer to purchase an insurance rider. Nationwide United Auto Transport is not liable for any type of damages caused by acts of God, weather conditions, or broken parts of the vehicle/shipment due to worn parts of the vehicle/shipment. Customer should maintain insurance for this purpose.
10. Form of Payment at Delivery
ONLY Cash or Certified Bank Check (made payable to assigned carrier/driver) are accepted for remaining balance. Personal checks, money orders, debit or credit cards are NOT accepted at delivery. Arrangements to pay the remaining balance with debit or credit card must be made via phone to our office at least (1) day prior to delivery. There are no exceptions. If the remaining balance is not paid in the form of Cash or Certified Bank Check the customer acknowledges the vehicle is subject to be placed in a storage facility. In the event the customer is unable to pay the remaining balance in any of the forms described or is unable to accept the vehicle, the customer is liable for storage fees and any re-delivery costs.
Nationwide United Auto Transport is a registered, licensed and bonded property broker (MC# 833646) and auto motor carrier (MC# 932712) with the U.S. Department of Transportation. Customer acknowledges that Nationwide United Auto Transport can, if need be, assign contract/order to our licensed, bonded and insured subcontract motor carrier(s) to meet definite customer’s request.
Any disagreement, claim, or controversy arising from these terms and conditions, performance or breach thereof, shall be subject to the jurisdiction of Los Angeles County in California. Nationwide United Auto Transport and the customer acknowledges and agrees to waive any right to jurisdiction of this matter at any other location other than Los Angeles, California. Nationwide United Auto Transport is not liable for claimed damage caused by subcontract carrier Nationwide United Auto Transport can only be liable for the deposit from the quote provided to the customer in the order.
Liability Disclaimer for Vehicle Transport
- Damage incurred due to personal items left in the vehicle.
- Damage to boots, caps, bras, or any other related covering canvas.
- Damage to antennas, audio equipment, or phone equipment.
- Damage to vinyl or cloth over 2 yrs old.
- Damage to undercarriage, tie downs, breaks, exhaust system, suspension, wheel bearings, or
alignment. Nationwide United Auto Transport and the assigned carrier are not liable to any of
these items, because no evaluation of such items are made at pickup.
- Damage sourced to leaking fluids, in relation to, brake fluid, transmission fluid, motor oil,
steering fluid, and radiator coolant or any other related leaking fluids not described in this
- Damage to battery or freezing cooling system.
- Damage caused by a vehicle unable to load or unload off the carrier on itself power or loss of
- Damage due to factory tie downs or frame tie down through holes.
- Damage due to acts of God.
- Damage due to flying objects or the general sky including rock chips or debris on the road.
- Damage not noted at the pickup due to weather or poor lightning conditions.
Liability Disclaimer for Trailer/Drive Away Transport
- All trailer/drive away transports include pickup, delivery, and insurance only.
- Driver/carrier will check all electrical, tire pressure and fluids before transporting to ensure unit
is road ready. Any mechanical, electrical, flat or blown out tire needs while in transport,
including damage resulting from the above mentioned will be the sole responsibility of the
- Driver/carrier will make every effort to accommodate owner in contacting any roadside services
- Should a mechanical, electrical or tire failure occur, driver/carrier will move unit to the safest
location possible and contact owner immediately.
- If vehicle/trailer is different than expected (number, dimensions, condition etc.) the customer is
liable for a rescheduling fee, cancellation fee or rate adjustment.
- If a customer’s order has been assigned to a carrier and customer decides to cancel, a
cancellation fee (100% of the total shipping cost) will apply. Our cancellation fee is implemented
to compensate the loss of truck space, fuel and “dead” mileage driven.
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