Terms & Conditions

Nationwide United Auto Transport is a registered, licensed, bonded property broker and auto motor carrier (MC#833646) with the U.S. Department of Transportation. This agreement between Nationwide United Auto Transport and the customer acknowledges Nationwide United Auto Transport can assign contract/order to our licensed, bonded and insured subcontract motor carrier(s) if need be.

1. General Refund and Cancellation

(a) You may cancel your shipping order at any time prior to the assignment of your vehicle/shipment to a carrier at zero cost to you with no cancellation fee. Customers will be notified via phone or email when a carrier has been assigned for their order.
(b) Your full deposit will be refunded to yo in its entirety. Generally your deposit will be processed after 72hours from your cancellation.
(c) If a customer’s order has been assigned to a carrier and the customer decides to cancel, a cancellation fee (100% of the total shipping cost) will apply. Our cancellation fee is implemented to compensate the loss of truck space, fuel and “dead” mileage driven.
(d) All cancellations must be via phone and email to our branch prior to assignment of your vehicle/shipment to a carrier.
(e) Customers should be aware that Nationwide United Auto Transport has the right to cancel an order at any time.

2. Pickups and Deliveries

(a) Nationwide United Auto Transport cannot assure a specific driver/carrier.
(b) Driver/Carrier cannot pickup or deliver a vehicle/shipment (with the exception of trailers) at residential locations due to commercial truck restrictions. Driver/Carrier will pickup and deliver vehicle/shipment at a nearby ample, safe and legally allowed commercial truck friendly location (Walmart, Target, Home Depot, Lowe’s etc.) to load and unload vehicles/shipment.
(c) Port pickups and deliveries are subject to additional charges of $300 to $600 in certain ports. Customers must inform the transport agent if it’s a port pickup or delivery order.
(d) Customers must assign someone on their behalf and notify Nationwide United Auto Transport of who that person will be in the event the customer is unavailable to release and/or accept vehicle/shipment delivery.
(e) In the event that a customer/assigned person is unable to release or accept a vehicle/shipment, the customer is liable for a rescheduling fee of $700, storage, plus re-delivery fee.

3. Times and Dates

(a) Nationwide United Auto Transport provides approximate pickup and delivery updates. ETA’s are just approximate times/dates and serve the customer as a general guide to the status of their vehicle/shipment.
(b) Nationwide United Auto Transport is not responsible for delays in transit due to truck mechanical issues, road conditions, weather conditions, or any other unforeseen delays such as disease and virus outbreaks. There are no “guarantees” in relation to pickup and delivery times or scheduled dates.
(c) Nationwide United Auto Transport will not be responsible for any financial loss/damage due to delays of any cause. Nationwide United Auto Transport is not responsible for any car rental costs or any other type of delay accommodations.

4. Vehicle/Shipment Preparation  

(a) Customers are responsible for preparing the vehicle/shipment for transport. Any racks or luggage should be removed otherwise specified by the transport agent. Vehicle must be in working running condition unless noted on the shipping order form. Preferably, the vehicle should be under ½ tank of gas, ¼  tank of gas ideally. If vehicle/shipment is not ready for transport, customers acknowledge a $200/hr standby fee is applicable after 1 hour.
(b) Customers are liable for any damage or loss to an object or person caused by an attached or loose part of the vehicle/shipment.
(c) Nationwide United Auto Transport is not responsible for any kind of mechanical or anything in relation to operating vehicle parts.
(d) Alarms must be disarmed or otherwise provide instructions on how to disarm the alarm to the transport agent and the driver/carrier at pickup. Driver/Carrier is authorized to disable/silence the alarm in the event the alarm goes off.
(e) If the vehicle/shipment is different than expected (number, dimensions, condition etc.) the customer is liable for a rescheduling fee, cancellation fee or rate adjustment.

5. Personal Items

(a) The Department of Transportation does not allow auto carriers to transport household goods (personal belongings) in vehicles being transported. An auto carrier will be fined and your personal belongings can be impounded if they are pulled over for inspection.
(b) Nationwide United Auto Transport is not responsible for any loss of personal items in the vehicle or any damaged items due to the transportation of the vehicle.
(c)  Customers are responsible for disabling or removing toll pass devices from vehicles. Nationwide United Auto Transport is not responsible for any toll charges due to toll pass devices left in vehicles.
(d) Driver/Carrier can refuse to transport vehicle/shipment with items that are considered unlawful contraband. Some illegal items include; money, guns, ammunition, explosives, live pets, or any other related illegal items.  

6. Inop/Non-Running Vehicles

(a) Inoperable/Non-Running vehicles are subject to additional fees. Fees can range anywhere from $300 at the minimum for small compact vehicles and up to $1000 for larger vehicles. If a rollback/tow is required, the customer is fully responsible for those fees. Please consult with the transport agent for the estimated charge.
(b) In the event the vehicle is inoperable before pickup or becomes inoperable while in transit and it is not noted on the shipping order form, the customer is fully responsible for the fees applicable to transport inoperable vehicles.
(c) Fees will be due at delivery to the carrier after final inspection of the vehicle.
(d) Nationwide United Auto Transport is not responsible for any inoperable/non-running fees in the event vehicles become inoperable/non-running before pickup or while in transit. 

7. Oversize and Modified Vehicles

(a) Customers must disclose/inform Nationwide United Auto Transport prior to pickup of the vehicle/shipment on the following items; oversize vehicles, oversize wheels, lift kits, racks, limos, low clearance, or any simple modification on the vehicle/shipment for proper costs.
(b) In the event Nationwide United Auto Transport is not informed (prior to pickup) of any of the items mentioned above, the driver/carrier may refuse to transport the vehicle/shipment due to odd size modifications that may damage the vehicle/shipment or risk cargo.
(c) If the driver/carrier does transport the vehicle/shipment, customers are responsible for all fees associated with the transport. Fees will be due at delivery to the driver/carrier.
(d) Nationwide United Auto Transport is not responsible for any oversize and modified associated fees.

8. Carrier Bill of Lading/Inspection Report

(a) Driver/Carrier and customer are to make a careful inspection of the vehicle/shipment and note on the bill of lading/inspection report of any pre-existing damage. Driver/Carrier and customers are to acknowledge the condition of the vehicle/shipment at both pickup and delivery locations.
(b) In the event the driver/carrier does not have a bill of lading/inspection report, it is the customer’s sole responsibility to request a copy prior to pickup and delivery. It is totally at the customer’s discretion to ship the vehicle/shipment without a copy of the bill of lading/inspection report.
(c) The order is subject to all terms and conditions and bill of lading/inspection report of the actual driver/carrier.
(d) The customer’s bill of lading/inspection report is provided by the driver’s/carrier’s office and is also provided to our office by driver/carrier.

9. Vehicle/Shipment Damage

(a) In the event any negligent damage occurred during the shipping, customers shall NOT sign or accept vehicle/shipment. Nationwide United Auto Transport must be notified via phone before signing any paperwork or accepting vehicle/shipment.
(b) It is the customer’s responsibility to inspect and go over the vehicle/shipment with detail at both pickup and delivery. Any vehicle/shipment damage that can be directly linked to negligence by the assigned driver/carrier must be detailed on the bill of lading/inspection report and acknowledged by both the driver/carrier and customer regardless of weather conditions or time of day.
(c) A signed bill of lading/inspection report without any damage notations serves to verify that the customer and/or assigned person has received the vehicle/shipment in the same condition it was at time of pickup and that Nationwide United Auto Transport and its agents are relieved of any further responsibility.
(d) Customers should submit in writing directly to the driver’s/carrier’s office a detailed noted bill of lading/inspection report of the negligent damage attached with clear images/pictures of the damage and a couple of estimates within 5 days of vehicle/shipment acceptance to initiate any motion of the issue. Nationwide United Auto Transport in good faith will support the customers in this case if an issue may occur.
(e) Nationwide United Auto Transport is not in any way responsible for any negligence of the assigned subcontract driver/carrier.
(f) Vehicles/Shipments whose values are higher than the general market value, Nationwide United Auto Transport suggests that customers purchase an insurance rider.
(g) Nationwide United Auto Transport is not responsible for any type of damages  caused by acts of God, weather conditions, or broken parts of the vehicle/shipment due to worn parts of the vehicle/shipment. Customers should maintain insurance for this purpose. 

10. Form of Payment at Delivery 

(a) ONLY Cash or Certified Bank Check (made payable to assigned driver/carrier) are acceptable for remaining balance. Personal checks, money orders, debit or credit cards are NOT accepted at delivery. There are no exceptions.
(b) If the remaining balance is not paid in the form of Cash or Certified Bank Check (made payable to assigned driver/carrier) the customer acknowledges the vehicle/shipment is subject to be placed in a storage facility.
(c) In the event the customer is unable to pay the remaining balance in any of the forms mentioned above or is unable to accept the vehicle/shipment, the customer is responsible for storage fees and any re-delivery fees.  

11. Broker/Carrier

(a) Nationwide United Auto Transport is a registered, licensed and bonded property broker and auto motor carrier (MC# 833646) with the U.S. Department of Transportation.
(b) Customers acknowledge that Nationwide United Auto Transport can, if need be, assign order/contract to our licensed, bonded and bonded subcontract motor carrier(s) to meet definite customer’s requests.

12. Claims

(a) Any disagreement, claim, or controversy arising from these terms and conditions, performance or breach thereof, shall be subject to the jurisdiction of Los Angeles County in California.
(b) Nationwide United Auto Transport and the customer acknowledges and agrees to waive any right to jurisdiction of this matter at any other location other than Los Angeles, California.
(c) Nationwide United Auto Transport is not responsible for claimed damage caused by subcontract driver/carrier.
(d) Nationwide United Auto Transport can only be responsible for the deposit from the quote provided to the customer in the order.

Liability Disclaimer for Vehicle Transport

1. Damage incurred due to personal items left in the vehicle.
2. Damage to boots, caps, bras, or any other related covering canvas.
3. Damage to antennas, audio equipment, or phone equipment.
4. Damage to vinyl or cloth over 2 years old.
5. Damage to undercarriage, tie downs, breaks, exhaust system, suspension, wheel bearings or alignment. Nationwide United Auto Transport and the assigned driver/carrier are not responsible for any of these items, because no evaluation of such items are done during inspection.
6. Damage sourced to leaking fluids, in relation to, brake fluid, transmission fluid, motor oil, steering fluid, and radiator coolant or any other related leaking fluids not described in this section.
7. Damage to battery or freezing cooling system.
8. Damage caused by a vehicle unable to load or unload off the carrier on its own power or loss of braking system.
9. Damage due to factory tie downs or frame tie downs through holes.
10. Damage due to acts of God.
11. Damage due to flying objects or the general sky including rock chips or debris on the road.
12. Damage not noted at the pickup or delivery locations due to weather or poor lighting conditions. 

Liability Disclaimer for RV and Trailer Transport

1. Customers must prepare and verify the RV/trailer is road worthy and ready for transport prior to pickup. This includes inspecting and/or replacing  tires, wheels, bearings, braking system, electrical and disconnecting all utility lines. If RV/trailer is not ready for transport, customers acknowledge a $200/hr standby fee is applicable after 1 hour.
2. Insurance does not cover damage caused by a tire blow out or any interior damages including, but not limited to fixtures, drawers, appliances etc. 
3. Driver/Carrier may, in good faith and to the best of his ability, make an effort to resolve general or common trailer issues such as replacing a tire or battery. 
4. Any mechanical, electrical, flat or blown tires, including damage to the trailer and unforeseen costs resulting from the previously mentioned will be the sole liability of the owner.
5. Driver/Carrier will make every effort to accommodate the owner in contacting any roadside services if needed.
6. Should a mechanical, electrical or tire failure occur, the driver/carrier will move the unit to the safest location possible and contact the owner immediately.
7. In the event the RV/trailer becomes inoperable while in transit and as a result requires repairs that will delay our transit time, the owner acknowledges they are subject to a $400 daily fee to cover driver’s salary, hotels, schedules and other expenses.
8. Driver/Carrier will pickup and deliver the trailer at a designated, ample, safe and legally allowed location (RV park, storage space, legal driveway or street).
9. If the trailer is different than expected (number, dimensions, condition etc.) the customer is liable for rescheduling charge/fee, cancellation charge/fee or rate adjustment.
10.  If a customer’s order has been assigned to a driver/carrier and the customer decides to cancel, a cancellation charge/fee (100% of the total shipping cost) will apply. Our cancellation fee is implemented to compensate the loss of reservation, fuel and “dead” mileage driven. 

Liability Disclaimer for Driveaway Transport 

1. Customers must prepare and verify the vehicle is roadworthy and ready for transport prior to pickup. This includes inspecting and/or replacing mechanical, tires, wheels, bearings, braking system and electrical. If a vehicle is not ready for transport, customers acknowledge a $200/hr standby fee is applicable after 1 hour.
2. Insurance does not cover interior damages including, but not limited to personal items, fixtures, drawers, appliances etc. while in transit.
3. Driver/Carrier may, in good faith and to the best of his ability, make an effort to resolve general or common vehicle issues such as replacing a tire or battery, adding general fluids etc. 
4. Any mechanical, electrical, flat or blown tires, including damage to the vehicle and unforeseen costs resulting from the previously mentioned will be the sole liability of the owner.
5. Driver/Carrier will make every effort to accommodate the owner in contacting any roadside services if needed.
6. Should a mechanical, electrical or tire failure occur, the driver/carrier will move the unit to the safest location possible and contact the owner immediately.
7. In the event the vehicle becomes inoperable while in transit and as a result requires repairs that will delay our transit time, the owner acknowledges they are subject to a $400 daily fee to cover driver’s salary, hotels, schedules and other expenses.
8. Driver/Carrier will pickup and deliver the vehicle at a designated, ample, safe and legally allowed location.
9. If the vehicle is different than expected (number, dimensions, condition etc.) the customer is liable for rescheduling charge/fee, cancellation charge/fee or rate adjustment.
10.  If a customer’s order has been assigned to a driver/carrier and the customer decides to cancel, a cancellation charge/fee (100% of the total shipping cost) will apply. Our cancellation fee is implemented to compensate the loss of reservation, fuel and “dead” mileage driven.