We Know You Have Questions
Find answers to common vehicle shipping questions. If you don’t see an answer to your question, contact one of our auto transport specialists for further assistance 1800-311-8305
What is the cost to ship a vehicle?
Your cost is going to be based on a couple of variables; pickup and delivery locations, distance, open or enclosed carrier, type of vehicle and condition of vehicle. To determine the exact cost of your auto transport, we strongly recommend speaking to one of our transport specialist with specifics about your move.
How long does it take to ship a vehicle?
It all depends on the location and destination of the vehicle. On average vehicle transports take 1-2 weeks. Pick-up times can be anywhere from 1-3 days and an additional 5-8 days for delivery.
Do you guarantee pickup/delivery date?
No – Although we are very accurate with our pickup/delivery dates, we do request a 3-4 day window for most common metropolitan areas and a 5-6 day window for uncommon areas.
Can I pack things in my vehicle?
By law, the Department of Transportation does not allow auto carriers to transport household goods (personal belongings) in vehicles being transported. Personal belongings are not covered by the carrier’s insurance. An auto carrier can be fined and your personal belongings can be impounded if they are pulled over for inspection.
How far in advance should I book?
To better meet your pick-up and delivery requirements, we suggest you schedule your vehicle transport a week in advance. If you are in need of expedite auto transport we have those services available.
Do you guarantee pickup/delivery time?
No – Although we are very accurate with our pickup/delivery times, ETA’s are just approximates and serve the customer as a general guide to the status of their vehicle.
Can I track my vehicle for status update?
Yes – You can contact us via phone or email to request a vehicle status. Just provide us with your order number or vehicle type and pickup/delivery locations.
Can I transport an inoperable vehicle?
Yes – We can transport non-running vehicles. Although your vehicle is inoperable, it must still roll, steer and break properly. Make sure you communicate to our transport specialist that your car is non-operational
What should I do if there’s any damage to my vehicle?
If your vehicle is damaged during an auto transport, all damage should be noted on your bill of lading. Obtain the driver’s signature acknowledging the damage and contact us immediately via phone before signing any paperwork.
Does the size of my vehicle matter?
Yes – The size of your vehicle determines if an “oversize” service is needed. Larger vehicles occupy the same amount of space used by two standard mid-size cars.
Is my vehicle insured during transport?
Yes – Vehicles are insured up to $100,000 open and up to $250,000 enclosed against damaged caused by carrier negligence or carrier equipment failure during the auto transport process
Do I have to be present for pickup/delivery?
Yes and No – At pick-up and delivery you or someone assigned by you must be present to inspect the condition of the vehicle and sign the bill of lading.
What are your forms or payment?
We accept Visa, MasterCard, American Express, Discover as a form of payment for DEPOSITS ONLY. The remaining balance is due upon delivery and MUST be in the form of CASH or CERTIFIED BANK CHECK. NO EXCEPTIONS.
Are there any hidden charges?
No – All costs of transporting your vehicle are included in our quote. Your quote includes pickup, delivery, insurance and taxes.
Is my deposit refundable?
Yes. Your booking deposit is refundable IF your order is cancelled before our truck has been assigned to pickup your vehicle(s). Cancelling your order after our truck has been assigned, the booking deposit is not be refundable.