Vehicle Shipping FAQs

Have questions about shipping your car? We have answers to the most frequently asked auto transport questions. If you don’t find what you’re looking for here, contact our dedicated representatives 800-311-8305 to help you understand the process, from start-to-finish.

“How much does it cost to ship a car?”
The cost will be based on a couple of things; pickup and delivery locations, distance, open or enclosed, type of vehicle and vehicle’s condition. To get the exact cost of your vehicle transport, we recommend speaking to our transport specialists with the specifics about your transport.

 “Can I place items in my vehicle?”
The Department of Transportation prohibits the transport of household goods (personal belongings) in vehicles being transported. Personal items are not insured by the carrier’s insurance. An auto carrier can be fined and your items can be confiscated during routine inspections. Learn how to prepare your vehicle for transport.

 “How long does it take to ship a vehicle?”
It all depends on the location and destination of the vehicle. On average vehicle transports take 1-2 weeks. Pickup times can be anywhere from 1-3 days and an additional 5-8 days for delivery.

“How far in advance should I book?”
To better meet your pickup and delivery requirements, we suggest you schedule your vehicle transport a week in advance. If you are in need of expedite auto transport we have those services available.

“Do you guarantee pick up/delivery date?”
No – Although we are very accurate with our pickup/delivery dates, we do request a 3-4 day window for most common metropolitan areas and a 5-6 day window for uncommon areas.

“Do you guarantee pickup/delivery time?”
No – Although we are very accurate with our pickup/delivery times, ETA’s are just approximates and serve the customer as a general guide to the status of their vehicle.

“Can I track my vehicle for status update?”
Yes – You can contact us via phone or email to request a vehicle status. Just provide us with your order number or vehicle type and pickup/delivery locations.

“Does the size of my vehicle matter?”
Yes – The size of your vehicle determines if an oversize vehicle transport service is needed. Larger vehicles occupy the same amount of space used by two standard mid-size cars.

“Can I transport an inoperable vehicle?”
Yes – We can transport non-running vehicles. Although your vehicle is inoperable, it must still roll, steer and break properly. Make sure you communicate to our transport specialist that your car is non-operational.

“Is my vehicle insured during transport?”
Yes – Vehicles are insured up to $100,000 on the open carrier and up to $250,000 on the enclosed carrier. Your vehicle is fully insured against negligent damaged caused by carrier or carrier equipment failure during transport.

“What should I do if there’s any damage to my vehicle?”
If your vehicle is damaged during an auto transport, all damage should be noted on your bill of lading. Obtain the driver’s signature acknowledging the damage and contact us immediately via phone before signing any paperwork.

“Do I have to be present for pickup/delivery?”
Yes and No – At pick-up and delivery you or someone assigned by you must be present to inspect the condition of the vehicle and sign the bill of lading.

“What are your forms of payment?”
We accept Visa, MasterCard, American Express, Discover as a form of payment for DEPOSITS ONLY. The remaining balance is due upon delivery and MUST be in the form of CASH or CERTIFIED BANK CHECK. NO EXCEPTIONS.

“Is my deposit refundable?”
Yes. Your booking deposit is refundable IF your order is cancelled before our truck has been assigned to pickup your vehicle(s). Cancelling your order after our truck has been assigned, the booking deposit is not be refundable.

“Are there any hidden charges?”
No – All costs of transporting your vehicle are included in our quote. Your quote includes pickup, delivery, insurance and taxes.